About us

One Workforce is national provider of workforce solutions. Working in partnership with GP practices, federations and across localities we tailor our offering, from training and education, to workforce redesign and consultancy services.

We deliver mandatory and statutory training to health and social care organisations in an engaging and vibrant way. Using case studies, group activities and videos we make sure that your team won’t forget what they learn!

Our workforce redesign services start by using data and analytics to assess the needs of the patients and populations the workforce will be serving. We add our experience of delivering primary care and introduce innovative roles such as personal trainers, patient advisors and health coaches to help design a bespoke workforce solution for our clients.

Get in touch to discuss how we can help you!

Meet Caroline


Caroline Richardson is Learning and Development Director at One Workforce. Caroline is an experienced leader with operational and HR management experience having worked across a number of industries including retail and healthcare. Her passion lies in empowering those around her through coaching, training and mentoring to achieve their full potential.

Her operational management background means that Caroline has a good understanding of the requirements of providers from their commissioners, such as NHS England and Clinical Commissioning Group in addition to the regulatory requirements imposed by the Care Quality Commissions, Nursing and Midwifery Council and General Medical Council.  In the last five years Caroline has led the successful TUPE (Transfer of Undertakings (Protection of Employment)) process for in excess of 250 employees alongside managing a number of complex employee relation cases.

Caroline is an accredited ILM (Institute of Leadership and Management) Trainer (Advanced PTT  certificate) and facilitates courses to new and established managers across the country with a fresh, energetic and enthusiastic approach.

Meet Louise

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Louise Povey is Training and Development Manager at One Workforce. She has extensive experience in the designing and delivering of training both within the public and private sectors.  Louise began her training career within the police and then managed her own training company for 10 years travelling to Dubai, Cyprus, Germany, Falkland Islands and Gibraltar to deliver training.  Louise was awarded a National Training Award for her outstanding contribution to training.

Louise has more recently worked within the NHS where she has been instrumental in designing a Level 5 Serious Incidents Investigations in Healthcare qualification. Louise has worked operationally within acute trusts and primary care settings overseeing incident investigations, complaints and CQC compliance to name but a few.

Louise Said “I have such passion and enthusiasm for training and OneWorkforce,  I really enjoy working with clients to help design training and delivering it in such an innovative and creative way”.

About OneMedicalGroup


One Medical Group is a nationally recognised and award-winning health and well-being organisation, working within the NHS.

We bring together a unique blend of solutions that offer quality, value and resilience to patients, clinicians, GP Networks, Federations and Commissioners.

We are passionate about improving lives by shaping the future of healthcare in the UK.  Our inspiration is helping people to get well, stay well and live well through great estates, workforce development, wellness and care services.  We’re ambitious and growing.  If you would like to access any of our services, or join our flock contact us here.


GDPR Compliance Statement

OneWorkforce is committed to high standards of information security, privacy and transparency. We place a high priority on protecting and managing data in accordance with accepted standards including ISO 27001 and PCI-DSS.

We fully comply with applicable GDPR regulations while also working closely with our clients to meet contractual obligations for our services and products. As part of OneMedicalGroup, we benefit from the knowledge and expertise of an in house team of experienced business analysts and digital specialists, who help to support us in meeting our obligations in relation to data processing.

Our definition of data processing includes the collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of personal data.

We are fully committed to ensuring that our client personal data is:

  • Processed fairly, transparently and lawfully
  • Collected for specified, explicit and legitimate purposes (purpose limitation)
  • Adequate, relevant and limited to what is necessary (data minimisation)
  • Accurate, and where necessary, kept up to date
  • Kept for no longer than is necessary
  • Processed in a manner that ensures appropriate security.

OneWorkforce has five main areas of focus in relation to GDPR compliance:

  • Training
  • Consent
  • Transparency
  • Access Rights
  • Accountability



All employees receive an adequate level of training for handling personal data, specific to their job and role. During the annual training they are informed of the correct policies and procedures relation to data protection and information security. Accurate training records are maintained and monitored by the Group HR Manager.


We comply with the requirement for ‘clear affirmative action’ and an end to pre-ticked boxes and bundled consent. Communication with our clients is clear and explicit. Our clients are made aware that consent can be withdrawn at any time.


Prior to the exchange of any personal data we ensure that our clients are clear as to how their data will be used. Clients are encouraged to read the information security section of our website where a full breakdown can be found detailing how we collate, store and protect data.

Access Rights

We are committed to providing our clients with greater rights including rights of erasure, protection against profiling and a right of data portability. Individuals can access their personal data held by OneWorkforce at any time.


We are fully prepared to demonstrate our compliance to regulators on an ongoing basis and take pride in maintaining accurate and detailed records. Our Information Asset Register provides a log of what personal information, and where, why, how and with whom we process it with.

For more information about GDPR compliance please email enquiries@oneworkforce.co.uk