About us

OneWorkforce is a national training provider with over a decade of experience in delivering healthcare services in some of the country’s most challenging locations.

We know first-hand that having a highly skilled, confident and capable workforce is critical in a healthcare setting. That’s why we’ve worked hard to develop a range of training modules, workshops and sessions designed to meet today’s challenges head on.

We have a passion for empowering people to achieve their full potential through interactive and engaging training sessions.We have been delivering training to our own workforce, OneMedicalGroup, for the last ten years so we know that our teams learn best in a fun, interactive and engaging environment.

From mandatory training for the entire workforce, to leadership training for the experienced and established managers looking to develop their skills, we can tailor a session to meet your specific needs and challenges.

We’re called OneWorkforce for a very special reason. Our ethos is based on the idea of a unified approach: by working together as one team, colleagues, patients, the community and stakeholders can achieve the best outcomes.

To see the bases from which we currently deliver training sessions please click here.

Learn, train and lead with OneWorkforce!


Meet Caroline

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Caroline Richardson is Learning and Development Director at OneWorkforce. Caroline is an experienced leader with operational and HR management experience having worked across a number of industries including retail and healthcare. Her passion lies in empowering those around her through coaching, training and mentoring to achieve their full potential.

As a manager, leader and HR professional, Caroline has extensive experience in staff development, performance management, absence management, teamwork and motivation. She is a member of the Chartered Institute of Personnel and Development (CIPD) and regularly attends updates and employment law briefings to maintain her industry knowledge.

In her previous role Caroline was responsible for the employee life cycle at OneMedicalGroup including recruitment, induction, performance management and policy development which gave her great insight into the key requirements for success in a health care setting.

Her operational management background means that Caroline has a good understanding of the requirements of providers from their commissioners, such as NHS England and Clinical Commissioning Group in addition to the regulatory requirements imposed by the Care Quality Commissions, Nursing and Midwifery Council and General Medical Council.  In the last five years Caroline has led the successful TUPE (Transfer of Undertakings (Protection of Employment)) process for in excess of 170 employees alongside managing a number of complex employee relation cases. Over the last ten years she has gained a wealth of experience in areas such as contract negotiations, redundancies, organisational restructures and change management.

Caroline is an accredited ILM (Institute of Leadership and Management) Trainer (Advanced PTT  certificate) and facilitates courses to new and established managers across the country with a fresh, energetic and enthusiastic approach. Working alongside the OneMedicalGroup Human Resources team, Caroline understands the operational challenges that healthcare providers face every day and has designed courses to help practices and providers to deliver efficient and effective services that meet patient and client need.

Caroline lives in Manchester with her husband, two children and copious animals. When she’s not training she enjoys reading and jogging (not at the same time!) She is currently studying for her Level 7 CIPD qualification in her spare time.


About OneMedicalGroup

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OneWorkforce is part of the OneMedicalGroup family, a national healthcare company dedicated to reshaping healthcare to promote population health, self-care and disease prevention.

OneMedicalGroup was established over 12 years ago and operates primary care services and urgent and unscheduled care across the UK. The company is an experienced healthcare property developer and operator with an impressive portfolio of health centres and GP practices. OneMedicalGroup is a family-run company based near Otley in Leeds and its core values include putting patients, professionalism and commitment first.

 


 

GDPR Compliance Statement

OneWorkforce is committed to high standards of information security, privacy and transparency. We place a high priority on protecting and managing data in accordance with accepted standards including ISO 27001 and PCI-DSS.

We fully comply with applicable GDPR regulations while also working closely with our clients to meet contractual obligations for our services and products. As part of OneMedicalGroup, we benefit from the knowledge and expertise of an in house team of experienced business analysts and digital specialists, who help to support us in meeting our obligations in relation to data processing.

Our definition of data processing includes the collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction of personal data.

We are fully committed to ensuring that our client personal data is:

  • Processed fairly, transparently and lawfully
  • Collected for specified, explicit and legitimate purposes (purpose limitation)
  • Adequate, relevant and limited to what is necessary (data minimisation)
  • Accurate, and where necessary, kept up to date
  • Kept for no longer than is necessary
  • Processed in a manner that ensures appropriate security.

OneWorkforce has five main areas of focus in relation to GDPR compliance:

  • Training
  • Consent
  • Transparency
  • Access Rights
  • Accountability

 

Training

All employees receive an adequate level of training for handling personal data, specific to their job and role. During the annual training they are informed of the correct policies and procedures relation to data protection and information security. Accurate training records are maintained and monitored by the Group HR Manager.

Consent

We comply with the requirement for ‘clear affirmative action’ and an end to pre-ticked boxes and bundled consent. Communication with our clients is clear and explicit. Our clients are made aware that consent can be withdrawn at any time.

Transparency

Prior to the exchange of any personal data we ensure that our clients are clear as to how their data will be used. Clients are encouraged to read the information security section of our website where a full breakdown can be found detailing how we collate, store and protect data.

Access Rights

We are committed to providing our clients with greater rights including rights of erasure, protection against profiling and a right of data portability. Individuals can access their personal data held by OneWorkforce at any time.

Accountability

We are fully prepared to demonstrate our compliance to regulators on an ongoing basis and take pride in maintaining accurate and detailed records. Our Information Asset Register provides a log of what personal information, and where, why, how and with whom we process it with.

For more information about GDPR compliance please email enquiries@oneworkforce.co.uk