Come and see us at Management in Practice in London!

We’re delighted to be attending the Management in Practice conference on 27th September 2018. If you’ve not yet registered there is still time to claim your free place by visiting http://www.managementinpractice-events.co.uk/london/

The conference is being held at Olympia in Hammersmith and is open all all who are interested in attending.

Uncover how successful Practice Managers are improving the efficiency of their practices through first-hand, peer-led case studies. Hear expert advice from industry leaders on how to address the biggest challenges facing Practice Managers today and explore the exciting opportunities on the horizon. Plus attending the event will ensure that you remain up-to-date with the latest developments in policy and technology to anticipate and meet the future needs of your staff and patients.

So come listen to our speaker session and visit us in the exhibition hall and talk to one of our team!

 

Standing Room Only at Management in Practice Conference

Our Learning and Development Director, Caroline, took to the stage in Manchester at the Management in Practice conference on 14th June 2018. She was joined by a range of expert speakers delivering sessions covering a variety of topics, including HR, IT, legislation, finance and motivating staff.
The OneWorkforce session explored two of the biggest challenges faced by Primary Care – recruitment and retention of the workforce. Caroline gave an overview of how to model services based on clinical need rather than patient demand and how, using patient presentation data, we can built a multi-disciplinary team designed to meet the specific needs of our service users. She shared examples of how Personal Trainers and Patient Advisors have been integrated into the Primary Care team in practices across the country and gave examples of the patient outcomes achieved through embracing a non-traditional workforce model.

MDT presentation graphic (2)

With standing room only the session received the highest attendance rate of the day with enquiries from federations and practices across the North West looking for help to shape their workforce and improve recruitment and retention strategies.

If you missed us don’t worry! We’ll be exhibiting across the country later in the year, or you can contact Caroline directly for more information by emailing Caroline@oneworkforce.co.uk

Standing Room only at Management in Practice

Last Thursday Caroline took to the stage in Manchester at the Management in Practice conference. She was joined by a range of expert speakers delivering sessions covering a variety of topics, including HR, IT, legislation, finance and motivating staff.
The OneWorkforce session explored two of the biggest challenges faced by Primary Care – recruitment and retention of the workforce. Caroline gave an overview of how to model services based on clinical need rather than patient demand and how, using patient presentation data, we can built a multi-disciplinary team designed to meet the specific needs of our service users. She shared examples of how Personal Trainers and Patient Advisors have been integrated into the Primary Care team in practices across the country and gave examples of the patient outcomes achieved through embracing a non-traditional workforce model.

MDT presentation graphic (2)

With standing room only the session received the highest attendance rate of the day with enquiries from federations and practices across the North West looking for help to shape their workforce and improve recruitment and retention strategies.

If you missed us don’t worry! We’ll be exhibiting across the country later in the year, or you can contact Caroline directly for more information by emailing Caroline@oneworkforce.co.uk

Come and join us at Management In Practice on 14th June 2018

We are delighted to be exhibiting at Management in Practice Manchester on 14th June 2018.

Join us, and other exhibitors, for a day of learning and networking with peers and colleagues, and hear from expert speakers delivering sessions covering a variety of topics, including HR, IT, legislation, finance and motivating staff.

An informative and insightful day out of the surgery – you can guarantee that you will leave Management in Practice equipped with practical, actionable strategies for meeting the core challenges of your business

Come and join OneWorkforce as we present on ‘Creating a Sustainable and Resilient Primary Care Workforce‘.

The 40 minutes session explores two of the biggest challenges faced by Primary Care – recruitment and retention of the workforce. We’ll be covering topics such as;

  • Modelling services based on clinical need rather than patient demand
  • Delivering the employee life cycle, from induction to career progression
  • Retaining talent – investing in your workforce

Free tickets are still available so make sure you book your place and join us. For more information visit the Management In Practice Website at http://www.managementinpractice-events.co.uk/manchester/

 

Join us on 10th April 2018 as we talk about Appraisals and Performance Management

Are you a new manager looking for some advice on guidance on how to conduct your first set of appraisals with your team?

Are you an experienced manager looking to brush up your skills on managing poor performance?

If so this session is perfect for you! Join us on 10th April 2018 at Westgate Surgery in Otley, Leeds we walk through the performance cycle of an employee looking at how and when to review performance, maximising engagement and productivity. It looks at how to plan for an effective performance review and provides attendees with techniques to deliver feedback, set objectives and tackle those challenging team members.

Contents includes;

  • Understand the benefits of giving and receiving feedback
  • Be familiar with techniques for delivering feedback
  • Be able to describe what makes a good performance review / appraisal
  • Prepare for and structure the meeting appropriately
  • Structure your questions to get the most from the review
  • Dealing with challenging behaviours
  • Setting SMART objectives
  • Understand how to tackle poor performance

This training session is great for new line managers who are looking for tips on how to approach reviewing the performance of their team, and for experienced managers who are looking for some fresh new ways in which to approach appraisals.

 

The session will run from 9:30am – 1:00pm with light refreshments provided. All delegates will receive hard and electronic copies of slides and handouts in addition to a certificate of attendance, all for the price of £65 per person!

To book your place email Caroline Richardson at Caroline@oneworkforce.co.uk

Management Skills for Beginners and Experts – NEW DATES AVAILABLE!

 

Are you a Practice Manager looking to sharpen your skills in absence management? Or are you a Head Receptionist looking for some training to help you develop essential management skills? Or perhaps a Business Manager or Partner who is faced with leading your team through change or a restructure? Well look no further! OneWorkforce are facilitating workshops across the region to help managers at all levels. Our interactive sessions combine case studies with videos, group discussions and theory based learning suitable for all.

The half day sessions run from 9:30am – 1pm and include light refreshments, hard copy and electronic copies of all course materials and a CPD certificate of attendance. Sessions are priced at just £65 per delegate.

We currently have the following sessions available;

10th April 2018 – Performance Management and Conducting Appraisals – Westgate Surgery, Otley, Leeds

18th April 2018 – Minimising Absence and Maximising Attendance – Derby Urgent Care Centre, Derby

25th April 2018 – Leading and Managing Change in Primary Care – Westgate Surgery, Otley, Leeds

9th May 2018 – Performance Management and Conducting Appraisals – Derby Urgent Care Centre, Derby

15th May 2018 – Minimising Absence and Maximising Attendance – Westgate Surgery, Otley, Leeds

22nd May 2018 – Leading and Managing Change in Primary Care – Derby Urgent Care Centre, Derby

To book your place at one of the session email Caroline at enquiries@oneworkforce.co.uk

We are also able to offer training in a range of primary care management skills including Handling Investigations and Disciplinary Matters, Recruitment Skills and Assertiveness Skills. If you’d like more information please don’t hesitate to get in touch.

 

Are You Ready For CQC Inspection?

CQC

We’ve been supporting practices across the region to prepare for CQC inspections.

Having supported seventeen practices at CQC inspections over the last six months we know first-hand the benefits of briefing the whole team prior to the big day, helping them to understand the Key Lines of Enquiry (KLoE) and encouraging them to support the practice management team in gathering evidence to achieve a ‘good’ or ‘outstanding’ rating.

Contact us if you are interested in OneWorkforce supporting your team with their preparations ahead of the big day. From supporting Registered Managers to collate their evidence, to helping with preparing a presentation or performing checks on personnel compliance we can help.

Contact Caroline at caroline@oneworkforce.co.uk