Are you a new manager looking for some advice on guidance on how to conduct your first set of appraisals with your team?
Are you an experienced manager looking to brush up your skills on managing poor performance?
If so this session is perfect for you! Join us on 10th April 2018 at Westgate Surgery in Otley, Leeds we walk through the performance cycle of an employee looking at how and when to review performance, maximising engagement and productivity. It looks at how to plan for an effective performance review and provides attendees with techniques to deliver feedback, set objectives and tackle those challenging team members.
- Understand the benefits of giving and receiving feedback
- Be familiar with techniques for delivering feedback
- Be able to describe what makes a good performance review / appraisal
- Prepare for and structure the meeting appropriately
- Structure your questions to get the most from the review
- Dealing with challenging behaviours
- Setting SMART objectives
- Understand how to tackle poor performance
This training session is great for new line managers who are looking for tips on how to approach reviewing the performance of their team, and for experienced managers who are looking for some fresh new ways in which to approach appraisals.
The session will run from 9:30am – 1:00pm with light refreshments provided. All delegates will receive hard and electronic copies of slides and handouts in addition to a certificate of attendance, all for the price of £65 per person!
To book your place email Caroline Richardson at Caroline@oneworkforce.co.uk
Are you a Practice Manager looking to sharpen your skills in absence management? Or are you a Head Receptionist looking for some training to help you develop essential management skills? Or perhaps a Business Manager or Partner who is faced with leading your team through change or a restructure? Well look no further! OneWorkforce are facilitating workshops across the region to help managers at all levels. Our interactive sessions combine case studies with videos, group discussions and theory based learning suitable for all.
The half day sessions run from 9:30am – 1pm and include light refreshments, hard copy and electronic copies of all course materials and a CPD certificate of attendance. Sessions are priced at just £65 per delegate.
We currently have the following sessions available;
10th April 2018 – Performance Management and Conducting Appraisals – Westgate Surgery, Otley, Leeds
18th April 2018 – Minimising Absence and Maximising Attendance – Derby Urgent Care Centre, Derby
25th April 2018 – Leading and Managing Change in Primary Care – Westgate Surgery, Otley, Leeds
9th May 2018 – Performance Management and Conducting Appraisals – Derby Urgent Care Centre, Derby
15th May 2018 – Minimising Absence and Maximising Attendance – Westgate Surgery, Otley, Leeds
22nd May 2018 – Leading and Managing Change in Primary Care – Derby Urgent Care Centre, Derby
To book your place at one of the session email Caroline at firstname.lastname@example.org
We are also able to offer training in a range of primary care management skills including Handling Investigations and Disciplinary Matters, Recruitment Skills and Assertiveness Skills. If you’d like more information please don’t hesitate to get in touch.
We’ve been supporting practices across the region to prepare for CQC inspections.
Having supported seventeen practices at CQC inspections over the last six months we know first-hand the benefits of briefing the whole team prior to the big day, helping them to understand the Key Lines of Enquiry (KLoE) and encouraging them to support the practice management team in gathering evidence to achieve a ‘good’ or ‘outstanding’ rating.
Contact us if you are interested in OneWorkforce supporting your team with their preparations ahead of the big day. From supporting Registered Managers to collate their evidence, to helping with preparing a presentation or performing checks on personnel compliance we can help.
Contact Caroline at email@example.com
Located in Rodley, West Yorkshire, William Merritt is a charity offering impartial advice and professional assessments on a wide range of disabled and assisted living equipment. On 13th February 2018 OneWorkforce facilitated a Stakeholder Mapping Workshop for the William Merritt team consisting of Trustees, Senior Managers and employees of the organisation.
- To be able to define a ‘stakeholder’
- To identify key stakeholders for William Merritt
- To identify the benefits and communication requirements for each stakeholder
- To identify who is best placed to develop and then maintain the relationship with each stakeholder
Using a combination of interactive tasks, videos and group based discussions the William Merritt team were encouraged to challenge their approach to defining a stakeholder.
The team were then guided to explore future potential business opportunities in line with their organisational strategy, identifying new mutually beneficial stakeholders.
Using the OneWorkforce Stakeholder Mapping Framework and Toolkit, the team were encouraged to consider the priority of the stakeholder, the most relevant form of communication method and the most appropriate individual for managing the relationship.
The results were presented to William Merritt in a post-workshop debrief alongside a Stakeholder Tracker template to support with the next steps.
“It was an excellent session achieving a lot .We learnt a lot about how we can prioritise and update ourselves, what we need to do. But the really nice thing was that Staff and Trustees enjoyed working together on it. Thanks again“
Professor Anne Chamberlain OBE, Chair, William Merritt
“Everyone enjoyed the open discussion and were very complimentary on the approach and style of the workshop. As General Manager the session was just what I was looking for and couldn’t have gone any better for me. It achieved exactly what was needed”
David Blythe, General Manager, William Merritt
To to find out more about our courses and services contact Caroline on 07929 626384 or email: firstname.lastname@example.org
Many of us have been in this exact situation. You join a new team and quickly it becomes apparent that the previous manager has not tackled poor performance. Standards may have dropped over a period of time and poor behaviour, for some colleagues, has now become ‘the norm’.
As a new manager it keeps you awake at night thinking about how to best tackle the problem. Maybe there is one member of the team that stands out and you want to address the problem. Our advice is keep it simple and tackle it sooner rather than later! The longer you leave it, the more difficult it will become. Break it down into a journey with steps to achieve along the way.
- Review the job description – So often job descriptions are left unchanged, pure as the day when the employee first joined the business! Job descriptions are the foundation of performance management. Make sure job descriptions reflect current roles and responsibilities before you start to formally manage the performance of an employee.
- If you don’t already have one, develop a person specification which identifies the skills and behaviours that the post holder will need to have and demonstrate. This will help you with step three.
- Conduct a training needs analysis – comparing the employee’s skills and behaviours to that of the person specification.
- Agree on objectives to help the employee to acquire the missing skills and behaviours (consider mentoring, training and coaching).
- Set a Performance Improvement Plan with month by month targets and goals. Ensure that the employee agrees that these are achievable before you start.
- Meet on a monthly basis to review performance. (Step 6 is the step that as managers we fail at the most frequently. You’ve put in so much effort to get to this stage so don’t fall at the last hurdle!)
For more information, tips and templates why not join our Performance Management and Appraisal Skills training session. Click here for more information.
We’ve been facilitating training across the country over the last few weeks and the feedback has been fantastic! One comment we receive over and over again is “I feel like I learn so much more when I attend training sessions, compared to e-learning”.
Surveys relating to the effectiveness of e-learning are a constant source of debate amongst HR professionals. A paper published by the CIPD in 2011 supported the argument that e-learning is most effective when combined with other types of learning. In a survey conducted by the CIPD 93% of the 11,562 participants believed that their learning experience was improved when adopting a blended approach using visual, auditory and kinesthetic methods to engage with their delegates.
That’s why at OneWorkforce we put the emphasis on facilitating training to make it fun, interactive and enjoyable. Ditch the e-learning and book training that your team will really learn from!
New course dates have been added for Leeds, Derby and Sheffield areas.
We are delivering open sessions, kindly hosted by OneMedicalGroup. These events are open to anyone and tickets can be purchased by emailing email@example.com, completing our enquiry form, or by visiting the OneWorkforce page on Event Brite.
The following training dates are currently available;
Minimising Absence and Maximising Attendance, Otley, Leeds
Minimising Absence and Maximising Attendance, Derby
Performance Management and Conducting Appraisals, Derby
Law, Disciplinary and Grievance Training, Sheffield
Law, Disciplinary and Grievance Training, Otley, Leeds
New dates are released each month so visit us again soon! If none of the above dates meet your needs then contact us directly to discuss more options.