Primary Care Networks – What workforces can expect

To recap, Primary Care Networks (PCNs) build on the core of current primary care services and enable a greater provision of proactive, personalised, coordinated and more integrated health and social care.

PCNs are a key part of the NHS Long Term Plan, with all general practices expected to sign up to a network by 30 June 2019, and Clinical Commissioning Groups (CCGs) being required to commit recurrent funding to develop and maintain them.

Here at OneWorkforce, we provide workforce training and consultancy services nationally, supporting GP practices, networks and federations to collaborate and deliver joined up population-based care. We’re part of OneMedicalGroup, a nationally recognised and award-winning health and well-being organisation, working within the NHS.

Not only are our team experienced healthcare leaders, we are also specialists in organisational development, mediation and project management making them the perfect facilitators to support you in delivering the Network DES.

With the impending move to Primary Care Networks for more general practices, we’ve outlined some of the potential challenges and how we could support.

Too many cooks spoil the broth

While combining resources is beneficial to the community, it can also prove problematic to ensure everyone involved is happy and their voices are heard. OneWorkforce can help by acting as an independent advisor, facilitating meetings for PCNs, and acting as the impartial middleman to help create a shared vision and objectives.

Formation of the board

One of the biggest challenges practices face whilst moving into a PCN is making sure the arrangement is fair to all involved. Electing a board is crucial in managing everyone’s needs and OneWorkforce can help facilitate by managing nominations and the election processes for key roles such as Clinical Director, Board representatives and Steering Groups, helping tailor structures and agendas for individual community needs.

Act Now

With the deadline looming for all GP practices to come together in geographical networks covering populations of approximately 30–50,000 patients by June 2019 if they are to take advantage of additional funding attached to a PCN. However, many practices appear to be holding off for further direction from NHS England. Our advice at OneWorkforce would be not to delay as further advice is unlikely to provide networks with the answers to outstanding questions.

OneWorkforce is working collaboratively with NHS England and CCGs and has worked with PCNs across the North helping them to form, shape and develop their network and has plenty of experience supporting with organisational development of your PCN.

Training is everything

Developing a communication strategy for your network and delivering staff and patient engagement workshops is crucial for a successful PCN. OneWorkforce can also help across the whole process from; workforce mapping and training need analysis across your PCN, mandatory and statutory training as well as management and leadership development.

Five tips to make your workforce more resilient

Resilience at work is an important trait for individuals to possess, whatever their role or seniority. It can be defined as a person’s capacity to respond to pressure and the demands of daily life. In short, resiliency affects our ability to ‘bounce back’.

At OneWorkforce, we believe that resilience should not be seen only as the ability to survive rising workloads and stress, but instead, we should be creating workplaces that feel safe, promote joy and wellbeing, and offer the right work/life balance for everyone.

At work, resilient people are more likely to adapt to the demands placed upon them, especially where those demands might require them to be dealing with constantly changing priorities and a heavy workload.

Caroline Richardson, Learning and Development Director at OneWorkforce, has given her five top tips to improve resilience:

  1. Staff Happiness. Looking after your employees is crucial for the overall success of your business. Numerous studies have shown that the happier your staff, the more productive they are. As most people spend a lot of time at work, it’s important to provide an environment which is positive and suits everyone’s needs. Regular staff surveys, which can be anonymous, help to measure employee happiness and engagement in an honest and easy way.
  2. Decision making. Engage staff during the planning phase and establish clear points for staff discussion and input, involving staff in changes that affect them and seeking their input in decisions where you can, allows you to factor in their views. Remember that your team members have a close knowledge of your systems and processes and may have valuable suggestions to make. By engaging with staff and enabling them to have input into decisions, it can make them much more open to change.
  3. Flexible working. Employees are now expecting a work environment in which they can balance their work and home life. With the NHS facing a once-in-a-generation staffing crisis, many employees have cited work-life balance as the primary reason for it. However, just because we are in the healthcare sector, doesn’t mean employees can’t benefit from flexible working. You could organise for your staff to do their telephone appointments from their own home, or carry out compressed working weeks– where an employee works their full contracted hours compressed into fewer longer days.
  4. Working together. One of the biggest factors that contribute to the success of any workforce is whether or not its employees are able to perform together as a team. Working in teams enables employees to be quicker and more effective in their work, compared to people who work on projects on their own. Collaborating also makes employees more responsible, which goes a long way in raising their motivation levels. This also helps to utilise the variety of skills from across the team and promotes skill sharing as well as ultimately benefiting the company.
  5. Health and Wellbeing. Ensuring your employees have a good work/life balance and a positive outlook is essential in order to be resilient. Make sure you take responsibility for the health and wellbeing of all your employees and give them the tools they need to tackle any challenge the job might throw at them through relevant training.

OneWorkforce offers a range of training courses from improving wellbeing to dealing with serious complaints, visit here for more information:

Supporting care providers with GDPR compliance

How do you store the personal data belonging to your employees? Are you GDPR compliant?

OneWorkforce were asked to conduct a review of William Merritt Disables Living Centre’s personal data management, in line with the EU General Data Protection Regulation (GDPR) changes which came into effect on 25 May 2018.
The scope of the project  focused on employee data and specifically the storage, access, maintenance, retention and disposal of such information, with the outcome being a list of recommendations and next steps to enhance compliance with the GDPR regulations.

A member of our OneWorkforce team conducted a site visit to audit the processes for handing and storing of personal data,  and then back at our One Workforce HQ they analysed the existing policies and processes relevant to the collection, maintenance and disposal of employee personal data.

The formal outcome report, toolkit and recommendations helps to demonstrate compliance to regulators such as the Care Quality Commission, and commissioners such as CCG’s and NHS England.

If you are interested in arranging a GDPR personal data review please contact us at




Primary Care Network Support

The GP contract reforms announced in February 2019 set out the ambition for CCGs and NHS England to actively encourage every practice to be part of a local primary care network by July 2019.

Primary care networks will be based on GP registered lists, typically serving natural communities of around 30,000 to 50,000. They should be small enough to provide the personal care valued by both patients and GPs, but large enough to have impact and economies of scale through better collaboration between practices and others in the local health and social care system.

OneWorkforce are able to provide hands on support and guidance to Primary Care Networks. We help to facilitate change,  enabling practices to come together as a PCN to focus on improving productivity and reducing workload pressures.

We’ll help you to develop a shared vision, identify the benefits of collaborative working for your locality and help to overcome differences, reaching a consensus to drive forward outcomes as a network.

We’ve been working with PCN’s across the North of England, helping to develop membership structures, risk registers, action plans and funding streams. We facilitate early meetings, bringing together practices and leading meaningful discussions to deliver key outcomes.

For more information about how we can facilitate networks in your area contact us at

We’re recruiting Associate Trainers!

The opportunity

At OneWorkforce, we believe that training and development should be fun, engaging and deliver positive outcomes for our clients. As our reputation and our client base grow, we are looking to strengthen our existing team with Associate Trainers.

You will be delivering OneWorkforce training modules as part of our team on a. We will equip you with the skills and tools, you just need to bring your passion, enthusiasm and experience!

About you

You will be an experienced trainer with a good knowledge of Primary Care. Ideally you will have experience in delivering a range of NHS Mandatory and Statutory training (MaST) modules and be Level 3 accredited in each area.

You will be passionate about sharing your knowledge and experience through educating others. You will have the confidence to deliver group workshops and individual sessions, and be flexible and able to adapt to the needs of our clients.

Above all, you will be interested in exceeding expectations through well designed and engaging training that delivers sustainable change and demonstrable learning outcomes.

What you’ll need

  • A passion for sales and training
  • A proven track record in delivering training
  • A high standard of delivery and facilitation skills, demonstrating energy and credibility
  • Kudos, gravitas and presence
  • A desire to help get clients the best results
  • A growth mindset, with the desire to constantly learn and adapt new skills and ideas
  • Agile and adaptable to different situations
  • Excellent verbal and written communicator

Who we are

We are a national training provider with over a decade of experience in delivering healthcare in some of the country’s most challenging locations.We know first hand that having a highly skilled, confident and capable workforce is critical in a healthcare setting. Our team are here to support care providers in shaping,  growing and up-skilling their workforce to meet today’s challenges head on.

Find out more

Please email your CV and any relevant information to the email below or get in touch to arrange an initial discussion about how we could work together.

Contact: Caroline Richardson



Come and see us at Management in Practice in London!

We’re delighted to be attending the Management in Practice conference on 27th September 2018. If you’ve not yet registered there is still time to claim your free place by visiting

The conference is being held at Olympia in Hammersmith and is open all all who are interested in attending.

Uncover how successful Practice Managers are improving the efficiency of their practices through first-hand, peer-led case studies. Hear expert advice from industry leaders on how to address the biggest challenges facing Practice Managers today and explore the exciting opportunities on the horizon. Plus attending the event will ensure that you remain up-to-date with the latest developments in policy and technology to anticipate and meet the future needs of your staff and patients.

So come listen to our speaker session and visit us in the exhibition hall and talk to one of our team!


Standing Room Only at Management in Practice Conference

Our Learning and Development Director, Caroline, took to the stage in Manchester at the Management in Practice conference on 14th June 2018. She was joined by a range of expert speakers delivering sessions covering a variety of topics, including HR, IT, legislation, finance and motivating staff.
The OneWorkforce session explored two of the biggest challenges faced by Primary Care – recruitment and retention of the workforce. Caroline gave an overview of how to model services based on clinical need rather than patient demand and how, using patient presentation data, we can built a multi-disciplinary team designed to meet the specific needs of our service users. She shared examples of how Personal Trainers and Patient Advisors have been integrated into the Primary Care team in practices across the country and gave examples of the patient outcomes achieved through embracing a non-traditional workforce model.

MDT presentation graphic (2)

With standing room only the session received the highest attendance rate of the day with enquiries from federations and practices across the North West looking for help to shape their workforce and improve recruitment and retention strategies.

If you missed us don’t worry! We’ll be exhibiting across the country later in the year, or you can contact Caroline directly for more information by emailing