Managing Absence


Duration: 4 hours

Includes all course material and certificate of participation.

With patient demand for appointments ever increasing, maximising the attendance of our teams has never been more important. This module explores how to manage absence when it occurs including conducting home visits, return to work interviews and supporting colleagues with ongoing conditions.

We discuss the relevant legislation and government support available to employers and look at the steps you can take to encourage a healthy workforce.

The highlights of this module:

  • Understand the importance of absence management
  • Understand how absence is measured and how to calculate the Bradford Score
  • Develop your confidence in conducting return to work interviews
  • Develop your knowledge of how to manage long term absence
  • Explore the support you can access for free through the Fit For Work Scheme
  • Discover practical steps you can take to maximise attendance within your team

This session is great for experienced Practice Managers looking to enhance their skills and ability, and for new line managers who are looking for step by step guidance on how to tackle absence within their team.

But don’t just take our word for it!;

Practice Data and Quality Manager, Leeds, May 2017

“Very well presented and unlike other courses I have been on Caroline maintained my buy in throughout”.


GP, Leeds, May 2017

“Very good day, very well ran”.


Head of Operations South, Berkshire, Jan 2017

“Really good session. Good use of scenarios to explore and expand knowledge. Good delivery by trainer with good examples”


Practice Manager, Leeds, Jan 2017

“Excellent fun, great new insights. I now have a more comprehensive understanding of how to manage absence at my practice”.


Service Manager, Yorkshire, Dec 2017

“Reaffirmed a lot of what I had previously learnt and gave clarity using the scenarios covered.”


Practice Manager, Leeds, Dec 2016

“Due to not having an absenteeism problem in my practice I didn’t think I would enjoy this half as much as I did! I found it really really useful! Thank you.”


Area Business Manager, Yorkshire, Dec 2016

“Great refresher for any manager, thanks”


To discuss availability for us to facilitate this course at your workplace, or to view open sessions which are available for anyone to book and attend click here.