Five tips to make your workforce more resilient

Resilience at work is an important trait for individuals to possess, whatever their role or seniority. It can be defined as a person’s capacity to respond to pressure and the demands of daily life. In short, resiliency affects our ability to ‘bounce back’.

At OneWorkforce, we believe that resilience should not be seen only as the ability to survive rising workloads and stress, but instead, we should be creating workplaces that feel safe, promote joy and wellbeing, and offer the right work/life balance for everyone.

At work, resilient people are more likely to adapt to the demands placed upon them, especially where those demands might require them to be dealing with constantly changing priorities and a heavy workload.

Caroline Richardson, Learning and Development Director at OneWorkforce, has given her five top tips to improve resilience:

  1. Staff Happiness. Looking after your employees is crucial for the overall success of your business. Numerous studies have shown that the happier your staff, the more productive they are. As most people spend a lot of time at work, it’s important to provide an environment which is positive and suits everyone’s needs. Regular staff surveys, which can be anonymous, help to measure employee happiness and engagement in an honest and easy way.
  2. Decision making. Engage staff during the planning phase and establish clear points for staff discussion and input, involving staff in changes that affect them and seeking their input in decisions where you can, allows you to factor in their views. Remember that your team members have a close knowledge of your systems and processes and may have valuable suggestions to make. By engaging with staff and enabling them to have input into decisions, it can make them much more open to change.
  3. Flexible working. Employees are now expecting a work environment in which they can balance their work and home life. With the NHS facing a once-in-a-generation staffing crisis, many employees have cited work-life balance as the primary reason for it. However, just because we are in the healthcare sector, doesn’t mean employees can’t benefit from flexible working. You could organise for your staff to do their telephone appointments from their own home, or carry out compressed working weeks– where an employee works their full contracted hours compressed into fewer longer days.
  4. Working together. One of the biggest factors that contribute to the success of any workforce is whether or not its employees are able to perform together as a team. Working in teams enables employees to be quicker and more effective in their work, compared to people who work on projects on their own. Collaborating also makes employees more responsible, which goes a long way in raising their motivation levels. This also helps to utilise the variety of skills from across the team and promotes skill sharing as well as ultimately benefiting the company.
  5. Health and Wellbeing. Ensuring your employees have a good work/life balance and a positive outlook is essential in order to be resilient. Make sure you take responsibility for the health and wellbeing of all your employees and give them the tools they need to tackle any challenge the job might throw at them through relevant training.

OneWorkforce offers a range of training courses from improving wellbeing to dealing with serious complaints, visit here for more information: https://www.eventbrite.co.uk/myevents/

Supporting care providers with GDPR compliance

How do you store the personal data belonging to your employees? Are you GDPR compliant?

OneWorkforce were asked to conduct a review of William Merritt Disables Living Centre’s personal data management, in line with the EU General Data Protection Regulation (GDPR) changes which came into effect on 25 May 2018.
The scope of the project  focused on employee data and specifically the storage, access, maintenance, retention and disposal of such information, with the outcome being a list of recommendations and next steps to enhance compliance with the GDPR regulations.

A member of our OneWorkforce team conducted a site visit to audit the processes for handing and storing of personal data,  and then back at our One Workforce HQ they analysed the existing policies and processes relevant to the collection, maintenance and disposal of employee personal data.

The formal outcome report, toolkit and recommendations helps to demonstrate compliance to regulators such as the Care Quality Commission, and commissioners such as CCG’s and NHS England.

If you are interested in arranging a GDPR personal data review please contact us at enquiries@oneworkforce.co.uk

 

 

 

We’re recruiting Associate Trainers!

The opportunity

At OneWorkforce, we believe that training and development should be fun, engaging and deliver positive outcomes for our clients. As our reputation and our client base grow, we are looking to strengthen our existing team with Associate Trainers.

You will be delivering OneWorkforce training modules as part of our team on a. We will equip you with the skills and tools, you just need to bring your passion, enthusiasm and experience!

About you

You will be an experienced trainer with a good knowledge of Primary Care. Ideally you will have experience in delivering a range of NHS Mandatory and Statutory training (MaST) modules and be Level 3 accredited in each area.

You will be passionate about sharing your knowledge and experience through educating others. You will have the confidence to deliver group workshops and individual sessions, and be flexible and able to adapt to the needs of our clients.

Above all, you will be interested in exceeding expectations through well designed and engaging training that delivers sustainable change and demonstrable learning outcomes.

What you’ll need

  • A passion for sales and training
  • A proven track record in delivering training
  • A high standard of delivery and facilitation skills, demonstrating energy and credibility
  • Kudos, gravitas and presence
  • A desire to help get clients the best results
  • A growth mindset, with the desire to constantly learn and adapt new skills and ideas
  • Agile and adaptable to different situations
  • Excellent verbal and written communicator

Who we are

We are a national training provider with over a decade of experience in delivering healthcare in some of the country’s most challenging locations.We know first hand that having a highly skilled, confident and capable workforce is critical in a healthcare setting. Our team are here to support care providers in shaping,  growing and up-skilling their workforce to meet today’s challenges head on.

Find out more

Please email your CV and any relevant information to the email below or get in touch to arrange an initial discussion about how we could work together.

Contact: Caroline Richardson

Email: caroline@oneworkforce.co.uk

 

Standing Room Only at Management in Practice Conference

Our Learning and Development Director, Caroline, took to the stage in Manchester at the Management in Practice conference on 14th June 2018. She was joined by a range of expert speakers delivering sessions covering a variety of topics, including HR, IT, legislation, finance and motivating staff.
The OneWorkforce session explored two of the biggest challenges faced by Primary Care – recruitment and retention of the workforce. Caroline gave an overview of how to model services based on clinical need rather than patient demand and how, using patient presentation data, we can built a multi-disciplinary team designed to meet the specific needs of our service users. She shared examples of how Personal Trainers and Patient Advisors have been integrated into the Primary Care team in practices across the country and gave examples of the patient outcomes achieved through embracing a non-traditional workforce model.

MDT presentation graphic (2)

With standing room only the session received the highest attendance rate of the day with enquiries from federations and practices across the North West looking for help to shape their workforce and improve recruitment and retention strategies.

If you missed us don’t worry! We’ll be exhibiting across the country later in the year, or you can contact Caroline directly for more information by emailing Caroline@oneworkforce.co.uk

Come and join us at Management In Practice on 14th June 2018

We are delighted to be exhibiting at Management in Practice Manchester on 14th June 2018.

Join us, and other exhibitors, for a day of learning and networking with peers and colleagues, and hear from expert speakers delivering sessions covering a variety of topics, including HR, IT, legislation, finance and motivating staff.

An informative and insightful day out of the surgery – you can guarantee that you will leave Management in Practice equipped with practical, actionable strategies for meeting the core challenges of your business

Come and join OneWorkforce as we present on ‘Creating a Sustainable and Resilient Primary Care Workforce‘.

The 40 minutes session explores two of the biggest challenges faced by Primary Care – recruitment and retention of the workforce. We’ll be covering topics such as;

  • Modelling services based on clinical need rather than patient demand
  • Delivering the employee life cycle, from induction to career progression
  • Retaining talent – investing in your workforce

Free tickets are still available so make sure you book your place and join us. For more information visit the Management In Practice Website at http://www.managementinpractice-events.co.uk/manchester/

 

Join us on 10th April 2018 as we talk about Appraisals and Performance Management

Are you a new manager looking for some advice on guidance on how to conduct your first set of appraisals with your team?

Are you an experienced manager looking to brush up your skills on managing poor performance?

If so this session is perfect for you! Join us on 10th April 2018 at Westgate Surgery in Otley, Leeds we walk through the performance cycle of an employee looking at how and when to review performance, maximising engagement and productivity. It looks at how to plan for an effective performance review and provides attendees with techniques to deliver feedback, set objectives and tackle those challenging team members.

Contents includes;

  • Understand the benefits of giving and receiving feedback
  • Be familiar with techniques for delivering feedback
  • Be able to describe what makes a good performance review / appraisal
  • Prepare for and structure the meeting appropriately
  • Structure your questions to get the most from the review
  • Dealing with challenging behaviours
  • Setting SMART objectives
  • Understand how to tackle poor performance

This training session is great for new line managers who are looking for tips on how to approach reviewing the performance of their team, and for experienced managers who are looking for some fresh new ways in which to approach appraisals.

 

The session will run from 9:30am – 1:00pm with light refreshments provided. All delegates will receive hard and electronic copies of slides and handouts in addition to a certificate of attendance, all for the price of £65 per person!

To book your place email Caroline Richardson at Caroline@oneworkforce.co.uk

Management Skills for Beginners and Experts – NEW DATES AVAILABLE!

 

Are you a Practice Manager looking to sharpen your skills in absence management? Or are you a Head Receptionist looking for some training to help you develop essential management skills? Or perhaps a Business Manager or Partner who is faced with leading your team through change or a restructure? Well look no further! OneWorkforce are facilitating workshops across the region to help managers at all levels. Our interactive sessions combine case studies with videos, group discussions and theory based learning suitable for all.

The half day sessions run from 9:30am – 1pm and include light refreshments, hard copy and electronic copies of all course materials and a CPD certificate of attendance. Sessions are priced at just £65 per delegate.

We currently have the following sessions available;

10th April 2018 – Performance Management and Conducting Appraisals – Westgate Surgery, Otley, Leeds

18th April 2018 – Minimising Absence and Maximising Attendance – Derby Urgent Care Centre, Derby

25th April 2018 – Leading and Managing Change in Primary Care – Westgate Surgery, Otley, Leeds

9th May 2018 – Performance Management and Conducting Appraisals – Derby Urgent Care Centre, Derby

15th May 2018 – Minimising Absence and Maximising Attendance – Westgate Surgery, Otley, Leeds

22nd May 2018 – Leading and Managing Change in Primary Care – Derby Urgent Care Centre, Derby

To book your place at one of the session email Caroline at enquiries@oneworkforce.co.uk

We are also able to offer training in a range of primary care management skills including Handling Investigations and Disciplinary Matters, Recruitment Skills and Assertiveness Skills. If you’d like more information please don’t hesitate to get in touch.