Five tips to make your workforce more resilient

Resilience at work is an important trait for individuals to possess, whatever their role or seniority. It can be defined as a person’s capacity to respond to pressure and the demands of daily life. In short, resiliency affects our ability to ‘bounce back’.

At OneWorkforce, we believe that resilience should not be seen only as the ability to survive rising workloads and stress, but instead, we should be creating workplaces that feel safe, promote joy and wellbeing, and offer the right work/life balance for everyone.

At work, resilient people are more likely to adapt to the demands placed upon them, especially where those demands might require them to be dealing with constantly changing priorities and a heavy workload.

Caroline Richardson, Learning and Development Director at OneWorkforce, has given her five top tips to improve resilience:

  1. Staff Happiness. Looking after your employees is crucial for the overall success of your business. Numerous studies have shown that the happier your staff, the more productive they are. As most people spend a lot of time at work, it’s important to provide an environment which is positive and suits everyone’s needs. Regular staff surveys, which can be anonymous, help to measure employee happiness and engagement in an honest and easy way.
  2. Decision making. Engage staff during the planning phase and establish clear points for staff discussion and input, involving staff in changes that affect them and seeking their input in decisions where you can, allows you to factor in their views. Remember that your team members have a close knowledge of your systems and processes and may have valuable suggestions to make. By engaging with staff and enabling them to have input into decisions, it can make them much more open to change.
  3. Flexible working. Employees are now expecting a work environment in which they can balance their work and home life. With the NHS facing a once-in-a-generation staffing crisis, many employees have cited work-life balance as the primary reason for it. However, just because we are in the healthcare sector, doesn’t mean employees can’t benefit from flexible working. You could organise for your staff to do their telephone appointments from their own home, or carry out compressed working weeks– where an employee works their full contracted hours compressed into fewer longer days.
  4. Working together. One of the biggest factors that contribute to the success of any workforce is whether or not its employees are able to perform together as a team. Working in teams enables employees to be quicker and more effective in their work, compared to people who work on projects on their own. Collaborating also makes employees more responsible, which goes a long way in raising their motivation levels. This also helps to utilise the variety of skills from across the team and promotes skill sharing as well as ultimately benefiting the company.
  5. Health and Wellbeing. Ensuring your employees have a good work/life balance and a positive outlook is essential in order to be resilient. Make sure you take responsibility for the health and wellbeing of all your employees and give them the tools they need to tackle any challenge the job might throw at them through relevant training.

OneWorkforce offers a range of training courses from improving wellbeing to dealing with serious complaints, visit here for more information: https://www.eventbrite.co.uk/myevents/

Supporting care providers with GDPR compliance

How do you store the personal data belonging to your employees? Are you GDPR compliant?

OneWorkforce were asked to conduct a review of William Merritt Disables Living Centre’s personal data management, in line with the EU General Data Protection Regulation (GDPR) changes which came into effect on 25 May 2018.
The scope of the project  focused on employee data and specifically the storage, access, maintenance, retention and disposal of such information, with the outcome being a list of recommendations and next steps to enhance compliance with the GDPR regulations.

A member of our OneWorkforce team conducted a site visit to audit the processes for handing and storing of personal data,  and then back at our One Workforce HQ they analysed the existing policies and processes relevant to the collection, maintenance and disposal of employee personal data.

The formal outcome report, toolkit and recommendations helps to demonstrate compliance to regulators such as the Care Quality Commission, and commissioners such as CCG’s and NHS England.

If you are interested in arranging a GDPR personal data review please contact us at enquiries@oneworkforce.co.uk

 

 

 

Come and join us at Management In Practice on 14th June 2018

We are delighted to be exhibiting at Management in Practice Manchester on 14th June 2018.

Join us, and other exhibitors, for a day of learning and networking with peers and colleagues, and hear from expert speakers delivering sessions covering a variety of topics, including HR, IT, legislation, finance and motivating staff.

An informative and insightful day out of the surgery – you can guarantee that you will leave Management in Practice equipped with practical, actionable strategies for meeting the core challenges of your business

Come and join OneWorkforce as we present on ‘Creating a Sustainable and Resilient Primary Care Workforce‘.

The 40 minutes session explores two of the biggest challenges faced by Primary Care – recruitment and retention of the workforce. We’ll be covering topics such as;

  • Modelling services based on clinical need rather than patient demand
  • Delivering the employee life cycle, from induction to career progression
  • Retaining talent – investing in your workforce

Free tickets are still available so make sure you book your place and join us. For more information visit the Management In Practice Website at http://www.managementinpractice-events.co.uk/manchester/

 

Join us on 10th April 2018 as we talk about Appraisals and Performance Management

Are you a new manager looking for some advice on guidance on how to conduct your first set of appraisals with your team?

Are you an experienced manager looking to brush up your skills on managing poor performance?

If so this session is perfect for you! Join us on 10th April 2018 at Westgate Surgery in Otley, Leeds we walk through the performance cycle of an employee looking at how and when to review performance, maximising engagement and productivity. It looks at how to plan for an effective performance review and provides attendees with techniques to deliver feedback, set objectives and tackle those challenging team members.

Contents includes;

  • Understand the benefits of giving and receiving feedback
  • Be familiar with techniques for delivering feedback
  • Be able to describe what makes a good performance review / appraisal
  • Prepare for and structure the meeting appropriately
  • Structure your questions to get the most from the review
  • Dealing with challenging behaviours
  • Setting SMART objectives
  • Understand how to tackle poor performance

This training session is great for new line managers who are looking for tips on how to approach reviewing the performance of their team, and for experienced managers who are looking for some fresh new ways in which to approach appraisals.

 

The session will run from 9:30am – 1:00pm with light refreshments provided. All delegates will receive hard and electronic copies of slides and handouts in addition to a certificate of attendance, all for the price of £65 per person!

To book your place email Caroline Richardson at Caroline@oneworkforce.co.uk

Management Skills for Beginners and Experts – NEW DATES AVAILABLE!

 

Are you a Practice Manager looking to sharpen your skills in absence management? Or are you a Head Receptionist looking for some training to help you develop essential management skills? Or perhaps a Business Manager or Partner who is faced with leading your team through change or a restructure? Well look no further! OneWorkforce are facilitating workshops across the region to help managers at all levels. Our interactive sessions combine case studies with videos, group discussions and theory based learning suitable for all.

The half day sessions run from 9:30am – 1pm and include light refreshments, hard copy and electronic copies of all course materials and a CPD certificate of attendance. Sessions are priced at just £65 per delegate.

We currently have the following sessions available;

10th April 2018 – Performance Management and Conducting Appraisals – Westgate Surgery, Otley, Leeds

18th April 2018 – Minimising Absence and Maximising Attendance – Derby Urgent Care Centre, Derby

25th April 2018 – Leading and Managing Change in Primary Care – Westgate Surgery, Otley, Leeds

9th May 2018 – Performance Management and Conducting Appraisals – Derby Urgent Care Centre, Derby

15th May 2018 – Minimising Absence and Maximising Attendance – Westgate Surgery, Otley, Leeds

22nd May 2018 – Leading and Managing Change in Primary Care – Derby Urgent Care Centre, Derby

To book your place at one of the session email Caroline at enquiries@oneworkforce.co.uk

We are also able to offer training in a range of primary care management skills including Handling Investigations and Disciplinary Matters, Recruitment Skills and Assertiveness Skills. If you’d like more information please don’t hesitate to get in touch.

 

Stakeholder Mapping with William Merritt Centre

WMDLC group

Located in Rodley, West Yorkshire, William Merritt is a charity offering impartial advice and professional assessments on a wide range of disabled and assisted living equipment. On 13th February 2018 OneWorkforce facilitated a Stakeholder Mapping Workshop for the William Merritt team consisting of Trustees, Senior Managers and employees of the organisation.

Workshop Objectives

  • To be able to define a ‘stakeholder’
  • To identify key stakeholders for William Merritt
  • To identify the benefits and communication requirements for each stakeholder
  • To identify who is best placed to develop and then maintain the relationship with each stakeholder

 

Workshop Content
Using a combination of interactive tasks, videos and group based discussions the William Merritt team were encouraged to challenge their approach to defining a stakeholder.
The team were then guided to explore future potential business opportunities in line with their organisational strategy, identifying new mutually beneficial stakeholders.
Using the OneWorkforce Stakeholder Mapping Framework and Toolkit, the team were encouraged to consider the priority of the stakeholder, the most relevant form of communication method and the most appropriate individual for managing the relationship.
The results were presented to William Merritt in a post-workshop debrief alongside a Stakeholder Tracker template to support with the next steps.

 
Client Feedback
“It was an excellent session achieving a lot .We learnt a lot about how we can prioritise and update ourselves, what we need to do. But the really nice thing was that Staff and Trustees enjoyed working together on it. Thanks again“
Professor Anne Chamberlain OBE, Chair, William Merritt

 
“Everyone enjoyed the open discussion and were very complimentary on the approach and style of the workshop. As General Manager the session was just what I was looking for and couldn’t have gone any better for me. It achieved exactly what was needed”
David Blythe, General Manager, William Merritt

To to find out more about our courses and services contact Caroline on 07929 626384 or email: caroline@oneworkforce.co.uk

Introducing the Practitioner Career Development Programme

Yorkshire-based training and development venture, OneWorkforce, has launched a first-of-its-kind Career Development Programme to help address the challenges faced by nurses and practitioners nationwide and equip them with essential management, leadership and clinical skills.

Over a 24-month period, practitioners enrolled within the ‘Practitioner Career Development Programme’ will take part in sixteen essential modules that cover soft-skills including leadership, presentation and networking skills as well as performance management in addition to a wide range of essential clinical skills.

The programme is available for newly-qualified nurses looking for their first role in a primary care environment, as well as Emergency Care Practitioners, pharmacists or registered nurses looking to return to practice or considering a change in care settings.

Caroline Day, Learning and Development Director at OneWorkforce, said: “We are very aware and have seen first-hand that having a highly skilled, confident and capable workforce is critical in today’s diverse healthcare market. It is because of this that we have designed this innovative programme to specifically build on the challenges faced by practitioners nationwide.

“We wanted to ensure that the skills being taught within the programme directly addressed the needs of clinicians across the country in an ever-changing health service. The response so far has been incredible, with our application rate seeing a 500% increase in comparison to other salaried nursing positions! It is becoming clear that there is a real appetite out there for this type of support.

“Although the programme is designed for Emergency Care Practitioners or registered nurses, we want to highlight that applications from pharmacists, MSK specialists and other allied health care professionals are also welcome.”

With NHS healthcare teams feeling the pressure with workloads increasing, budgets decreasing and patient demand soaring, OneWorkforce uses its knowledge of the challenges in healthcare and the experience and feedback of its colleagues, nationwide, to create healthcare training for GPs, nurses and Practice Managers.

The 2017/18 programme will commence in Autumn 2017 and will include a variety of training methods including classroom based facilitated presentations, case-based discussions, a delegate workbook and a reflective journal. Delegates will study new models of care whilst learning about the new roles being introduced to the Primary Care Multi-Disciplinary Teams.

Outside of the training sessions, delegates will receive protected development with their local mentor to put their new skills into practice in a safe learning environment.

Caroline said: “Due to the unprecedented level of interest we have received, we are planning to offer a second intake for the programme in early 2018. The course will be open to practitioners working for other care providers in Primary Care who are looking for structured training and development outside of their place of work. We would encourage anyone interested to get in touch.”

OneWorkforce is a Yorkshire based training provider, launched and part of OneMedicalGroup, a national healthcare provider with over a decade of experience in delivering healthcare services in some of the country’s most challenging locations.

All vacancies for the Practitioner Career Development Programme are advertised at www.nhsjobs.co.uk and can be found by searching for ‘One Medical Group’ under the employer’s category.

To discuss the course further or to arrange a conversation with one of the course facilitators, please email edwardhamilton@onemedicalgroup.co.uk or call 0113 384 3158.