New dates for Primary Care Manager Training

New dates are now available for Managers Essential Skills training sessions. The dates run from May through to October 2017 and the modules are facilitated from the Sheffield Walk In Centre. The centre is located a short walk from the city centre and train station, with parking available nearby and great public transport links.

All the sessions start at 9:30am and light refreshments are provided in addition to all course material and a certificate of participation. Each session costs £149 per person (No VAT chargeable) and delegates booking places at 2 or more sessions will receive a 20% discount on all bookings.

** Places are limited so book early to avoid disappointment **


Wednesday 10th May – Minimising Absence and Maximising Attendance

Are you looking for tips on how to manage absence in your service? Perhaps you are considering introducing a way to monitor and measure absence in your practice? Or you have a complex absence case and you’d like some confidential advice? This session looks at legislation, processes and tips for managing absence effectively, as well as providing tools for you to take back to your own workplace. Share experiences with other managers in a safe learning environment and learn from case studies in this interactive 4 hour workshop.

Module Contents:

  • Understand the importance of absence management
  • Understand how absence is measured and how to calculate the Bradford Score
  • Develop your confidence in conducting return to work interviews
  • Develop your knowledge of how to manage long term absence
  • Discuss disability discrimination and how to make reasonable adjustments
  • Explore the free support you can access as employers
  • Learn practical steps you can take to maximise attendance within your team

To book a place at this session please email caroline@oneworkforce.co.uk


 Wednesday 7th June – Recruitment Skills

The NHS is a competitive landscape when it comes to attracting, recruiting and retaining  talent. This module is designed to help recruiting managers refine their skills in creating effective job descriptions, designing eye catching adverts and choosing the right recruitment process ahead of selecting the perfect candidate for the vacancy! This interactive and engaging session is designed to meet the needs of managers who are new to the recruitment process as well as experienced managers who are looking for tips on how to improve of refresh their existing recruitment strategy.

Module Contents:

  • Understanding the importance of a detailed job description
  • Identifying essential and desirable criteria
  • Creating an advert that stands out
  • Effective recruitment and selection methods
  • Know how to screen and short list job applicants
  • Fail to plan, plan to fail – preparing for an interview
  • Developing effective questioning techniques to structure interviews
  • Active listening – are you really paying attention?
  • Learn techniques to assist you in making the final decision
  • The induction – creating a lasting impression

To book a place at this session please email caroline@oneworkforce.co.uk


Wednesday 12th July – Law, Disciplinary and Grievance

Every workplace can experience employee relation issues, but when they arise are you confident that you know how to manage the situation in line with Company policies and employment law? Protecting our businesses against the threat of an employment tribunal is critical but there are some simple steps you can take to mitigate risk. This module looks at how to chair meetings such as investigations and disciplinary hearings whilst exploring challenging situations that can arise during the process. It also addresses how to mediate low level conflict in the workplace through a formal grievance process. This module is great for new line managers and for those looking to brush up their existing knowledge.

Module Contents:

  • Become familiar with and understand the disciplinary and grievance process
  • Be aware of what situations warrant investigation
  • Gain understanding of how to conduct an investigation and disciplinary hearing
  • Develop knowledge of how to effectively chair a formal hearing
  • Discuss practical issues that might arise and how to manage them
  • Gain confidence in chairing grievances and learn skills to mediate in the workplace

To book a place at this session please email caroline@oneworkforce.co.uk


Wednesday 9th August – Performance Management and Appraisals

The most popular of our courses, this module looks at how to plan for an effective performance review and provides you with techniques to deliver feedback, set objectives and tackle those challenging team members. From probationary review meetings, to tackling poor performance and conducting annual appraisals we explore how to prepare and conduct these meetings with confidence.

With the use of case studios, videos and scenarios we will walk through the performance cycle of an employee looking at how and when to review performance to help maximise engagement and productivity. Handouts include examples of SMART objectives, questions to use during an appraisals to stimulate meaningful and engaging conversations and templates for managing poor performance.

Module Contents:

  • Understand the benefits of giving and receiving feedback
  • The importance of delivering balanced and factual feedback
  • Identifying what makes a good performance review / appraisal
  • Preparing for and structure the meeting appropriately
  • Structuring questions to get the most from the review
  • Setting SMART objectives aligned with your orgainisations goals
  • Learning  how to tackle poor performance with confidence

To book a place at this session please email caroline@oneworkforce.co.uk


Wednesday 6th September – Assertiveness and Managing Conflict in the workplace

Employee conflicts arise in every workplace, and line managers are often responsible for diffusing the situations in an attempt to settle the matter in a quick and effective manner. If not tackled early, conflict can ruin relationships within a team, interfering with productivity and increasing employee absenteeism and turnover. This module is designed to help you gain the skills as a manager to tackle conflict through assertive behaviour. The session is aimed at line managers who are looking to learn skills that can positively impact both their management style and personal approach to managing their own workload.

Module Contents:

  • Identify passive, aggressive and assertive behaviour
  • Learn techniques and tips to help you in becoming assertive
  • Identifying common causes of conflict in the workplace
  • Techniques to tackle the root of conflict
  • Controlling your own emotions and responding to others
  • The mediation process – chairing a meeting

To book a place at this session please email caroline@oneworkforce.co.uk


Wednesday 4th October – Finance for Non-Finance Managers

n a cash strapped NHS financial control is business critical. This interactive module combines e-learning, group activities, scenarios and a facilitated session and is targeted at managers at all levels who are looking to gain a practical working knowledge of finance. Tackling jargon frequently used in healthcare finances, we look at key accounting concepts including profit and loss, income and expenditure and how to build a business case for capital expenditure.

Sharing experiences and challenges with managers from across Primary Care, this module encourages group discussions with problem solving based on real life case studies.

Module Contents:

  • Understanding of basic account concepts
  • Learn frequently used terminology
  • Understand how to read management accounts, profit and loss accounts and balance sheets
  • Learn how to analyse income and expenditure
  • Learn the importance of forecasting
  • Gain confidence in building business cases

To book a place at this session please email caroline@oneworkforce.co.uk


But don’t just take out work for it!

Practice Manager, Leeds, Dec 2016

“Excellent fun, great new insights. I now have a more comprehensive understanding of how to manage absence at my practice”.

Head of Operations South, Berkshire, Dec 2016

“Really good session. Good use of scenarios to explore and expand knowledge. Good delivery by trainer with good examples”

Practice Manager, Leeds, Feb 2017

“Really enjoy training with Caroline. She makes it easy to understand and gives us ways to remember what we have learnt.”

Regional Business Manager, Leeds, March 2017

“Excellent session. Better than previous courses I’ve attended on the same subject.”


Focus on: Managing absence

Managing Absence is a new module which we’ve added to support you in successfully  managing absence in the workforce. 

The module lasts 4 hours and can be organised for small groups of between 3-15 staff.

Why is absence management so important?

Effective absence management involves finding a balance between providing support to help employees with health problems stay in and return to work, and taking consistent and firm action against employees who try to take advantage of organisations’ occupational sick pay schemes.

In healthcare, high levels of absence not only impacts teamwork and service delivery, but ultimately impacts continuity of patient care. This module is designed to provide line managers at all levels with the practical skills to enable effective management of both short and long term absence in the workplace.

The highlights of this module:

  • An overview of policies and procedures
  • Understand the roles you play as a line manager in managing attendance
  • Overview of the legal aspects of managing attendance
  • To be able to maintain accurate record-keeping of absence
  • Understand the role of Occupational Health
  • To be confident in conducting return to work interviews/home visits
  • Gain an overview of fit notes
  • Stress related absences – Understand how to manage and when to ask for support

Don’t just take our word for it!

We’ve asked delegates to provide us with feedback on our courses and this is what they’ve said:

A Head of Operations in Berkshire: “Really good session. Good use of scenarios to explore and expand knowledge. Good delivery by trainer with good examples”

A Service Manager in Leeds:“Excellent fun, great new insights. I now have a more comprehensive understanding of how to manage absence at my practice.”

A National Head of Human Resources: “Good level, excellent tempo to the course. A well balanced training session aimed at all levels of management. Really enjoyed it, thanks!”

An Area Business Manager in Yorkshire: “Great refresher for any manager, thanks.”

To book your place at one of our open sessions visit our EventBrite page by clicking here. This session can also be facilitated at your worklplace. For more information contact Caroline@oneworkforce.co.uk